Frequently Asked Questions

All prices shown on our website are inclusive of VAT. However, they do not include Delivery fees, it’s details are listed separately.

I would like to buy an item that it is not available?

To register, go to the My account link in the top right corner of the page. It's simple - all you need to do to create your new www.womensecret.sa account is fill in some personal details.

Once you've registered, you'll be able to enjoy the following advantages:

You won't have to keep entering your shipping details every time you buy something.You'll be kept up to date on our exclusive promotions, discounts, and much more, if you select so.

Login on
www.womensecret.com.sa and go to 'My Account' at the top right corner of the page, and you can access the platform where you can amend any details you need to.

If you want to stop receiving our email communications, just go to 'My Account', select 'Edit my details' and uncheck the 'I want to receive the latest from Women’secret by email' box at the bottom of the page.

You can update your -mail address and / or password by clicking on My Account, which you can find at the top right corner of the page. You will be asked to sign-in and then you can click “Edit” next to “Account Information” to update your information.

If you've forgotten your password, just click 'My account' at the top right corner of the page, and then click 'I've forgotten my password'. Enter your email address and we'll send you an email to reset your password.

You can see that the item has been added successfully to your ‘Shopping Bag’ when it drops down from the upper right hand corner of the site.You can now continue shopping or click on ‘Checkout’ in the dropdown Shopping Bag. After reviewing your items on the ‘Your cart’ page and adding active promotional vouchers you may have, click ‘Proceed to Checkout’. Once you reach the checkout page you can either sign into your account if you have it already or checkout as a guest. In all cases you will be asked to enter your name, address, and telephone number, also you have the option to save your information for next time. At checkout, you will also be able to pay for customs duties and taxes if applicable After you have completed all the sections simply click ‘Pay Now’. An email confirming your order with Women’secret will be sent to you. Before you start shopping, we recommend you read our Terms and Conditions.

If you're not sure what size you are, each item has a size guide for different product categories which can help you decide. It's that easy!

Email our Customer Service department at support@womensecret.sa or call us on 800 301 5000 to check what the issue was as soon as possible.

If you think your suspect your card has been used in a fraudulent way, you should let us know as soon as possible by emailing our Customer Service department at support@womensecret.sa or call us at 800 301 5000

Yes you can and returns are free, for returnable items only during the return period. If you have a Women’secret account you can sign in and make a return directly from there or you can contact us at support@womensecret.sa or call us at 800 301 5000 and we will assist you with the process. 

Note: When purchasing from any offer, you must return the free items as well as the paid items, it is not eligible to return the paid items only.

Once Women’secret has received your return and it complies with our Returns Policy, we will refund you the money back as per your payment method, if you have paid using COD you have to fill out the COD refund form. The money will be refunded back to your bank account, this may take up to 14 days to appear on your statement depending on your bank or payment provider. 

You will be refunded the full value of your purchase minus the shipping costs as well, clearance and handling fees which are non- refundable since they are paid to third parties.

- No changes, returns or withdrawal of panties, thongs and culottes (individual or in pack), W'Shape products, briefs and boxers, bra, nightdresses, robe, body, bags, dungaree, shoes, camisoles, Vanty cases, accessories, adhesive cups, hair accessories, perfume and cosmetics, socks, stockings and earrings which have been unsealed, except for defective products.

- No changes, returns or withdrawal of products that are incomplete, damaged, deteriorated, stained or in any state that reasonably indicates that the product has been used. They will be returned to the customer as soon as possible.

- All products that are to be exchanged or returned must be properly packaged and with labels.

All orders are insured against theft and accidental damage whilst in transit from Women’secret to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.

Women’secret accepts Cash on delivery Visa, MasterCard and AMEX credit cards, Mada Debit card and Tamara.

SHIPPING INFORMATION

*Free shipping on all orders of SAR 299 or more "Carts with no discounts".

All shipping fees are in Saudi Riyals

For delivery, some exceptions may apply.

Women’secret Orders generally deliver the orderson the same day within Riyadh and between 1-5 working days out side Riyadh from time of ordering (this may take a bit longer during sale periods, and special occasions) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only.

Yes, you can. Just enter the address you want to ship to in the shipping address fields at checkout.

Women’secret delivers to all Saudi Arabia

To check the status of your order, go to 'My account'. Go to the 'My orders' section and you'll be able to see the status of all your orders. If you have any queries, please email our Customer Service department at support@womensecret.sa or call us at 800 301 5000.

The number of items on sale are those estimated to be in stock at that given point in time. Women’secret will do everything in our power to supply all items ordered by all customers. However, certain cases may arise where, due to causes beyond Women’secret control like human errors or IT system incidents, we might be unable to provide an item(s) you ordered.

If an item is not available after an order has been placed, you will be duly notified via email or telephone or SMS. And you will be entitled to a partial or full cancellation of that order.

If you have any queries, please email our Customer Service Department at support@womensecret.sa or call us at 800 301 5000.

At www.womensecret.sa, protecting your information is a top priority. We use special technology to provide you with a safe and secure shopping experience. All of the forms on our site are secured with SSL technology so your personal information stays safe. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. Our server facilities are physically secured to protect against the loss, misuse or alteration of all data and information collected.

You can now send a gift parcel directly to whoever you want. It'll arrive ready gift wrapped, and you can add a message! Select the 'Prepare for gift' option in the first stage of 'Shipping' on the payment platform.